About all this and implemented a plan that takes into account from the beginning both the needs and pain points of those traveling from the place. After all, when starting a new adventure, or returning from it, it is important to be safe. Keep passengers comfortable, safe and happy customer, user and employee experience are disciplines that have become relevant, and their inclusion in service design is not random. It should be noted that, in recent years, airports have given greater importance to the experience they offer their passengers. To encourage air terminal managers to work more proactively and creatively to improve that experience, airports council international (aci) launched passenger experience accreditation in 2018.



This award has a double benefit: on the one hand, it grants preponderance and recognition to the winning institution; and on the other hand, it provides a better travel experience to people, who are the customers who will later Buy Bulk SMS Service recommend or not recommend a service. Quito's mariscal sucre international airport has participated in this program since its creation and has recently achieved level 4 accreditation (out of 5 possible), thus becoming the only airport in the world with this level, surpassed only by incheon airport in south korea, which is at level 5. Of course, thanks to this recognition in terms of sd, it places it in a privileged place within the latin american region and the world.








The accreditation that certifies level 4 for the ecuadorian airport was delivered within the framework of the aci world passenger experience global summit, held in krakow, poland. Now, let's see why this terminal has become one of the best and how it achieved it thanks to the focus on people and a great service design strategy. How quito's mariscal sucre airport achieved international recognition through ds why has this establishment grown so much in offering good experiences? To grant level 4 accreditation, the international airports council carried out an audit that verified compliance with more than 20 activities in 8 dimensions of airport service that include: knowledge of the characteristics of the passenger. Strategy. Measurements. Operational improvements. Governance. Airport culture. Innovation.